Terms & Conditions

Introduction

This Generic Service Agreement (here referred to as the "Agreement") is made by and between [Named Client within this quote] of [Client's Address as specified ] (here referred to as the "Client") and Reliable Home Renovations Ltd of The Haven 22 South View Road, Hoyland, Barnsley South Yorkshire S74 9EB (here referred to as the "Service Provider"), who are each referred to as a "Party" and who collectively as the "Parties." Therefore, in consideration of the commitments and agreements made by both parties here, the Client hereby engages the Service Provider to perform services in accordance with the conditions that the Parties have hereby agreed to:

Terms & Conditions

This Agreement's duration will begin on [Date] and end as follows:

Begin - On the date the client accepts the quote via our electronic quoting system
End - On completion
On Cancellation with 14 days notice in writing

The Service

Within the quote there is the list of commitments to be made by the service provider: [Service Description]. referred to as the "Service" moving forward. While providing the Service, Reliable Home Renovations Ltd shall, to the best of their abilities, comply best practice standards, and UK regulations & Laws

Your Cancellation

You have the right to cancel the contract within 14 days
- as per the Consumer Contracts Regulations 2013 by giving written notice or
- if we do not fulfil our obligations under the contract.
If you cancel the contract under clause above we will return any instalments of the price for the goods which you have already paid to us.
- Any cancelation must be in writing, either via letter or email
Client must give a minimum of 14 days notice of cancellation prior to commencement date
- If 14 days notice not given any deposit held will be retained to cover costs for loss of earnings or to cover costs to return any goods to the supplier

Our Cancellation Rights

If you commit a serious breach of the contract which is not remedied within 21 days of receiving notice from us, we may cancel the contract immediately on written notice.
If you fail to make payment on the due date we may cancel the contract or suspend further deliveries to you on giving you 14 days written notice.
We may cancel the contract in relation to future deliveries if a) you are or propose to become the subject of a bankruptcy petition or order, or you make or propose to make an arrangement or composition with your creditors, b) acting reasonably we have serious doubts as to your solvency or c) upon your death or mental incapacity.
If we cancel the contract under clauses 11.1, 11.2 or 11.3, a) you will immediately pay any outstanding sums owed to us, along with any reasonable expenses incurred by us in performing all or part of the contract b) we may cancel any other contract made by us with you and c) we have the right, on giving reasonable written notice, to enter the premises and remove any goods and materials which belong to us.
Our rights under these conditions do not prevent us from exercising any other rights to recover amounts due to us for goods delivered to date and any loss, damage, costs, expenses or liability that we have sustained.

Service Inspection

The client must inspect Reliable Home Renovations Ltd completed work. The Client shall have the right to alert the Service Provider of any defective or incomplete Services done by the Service Provider according to this Agreement, and the Service Provider shall quickly repair such work within a reasonable period of time.

Complaints Policy

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure,

it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.

You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.

Amount Due

For the services rendered in accordance with this Agreement, the Client consents to pay the Service Provider the following fees: Stated within the quote:

Materials
Sub Contractor
Cost Labor Price
Cost of Skip or Rubbish Removal

Payment Procedure

The Client is required to pay the Amount Due:

As per the payment schedule stated on the quote & or invoice
If a payment schedule has not been specified on the quote
- Deposit = Cost of Materials
- Commencement = Third Party Contractor Cost, Skips Costs
- On Completion = The remaining balance
Payments should be made by bank transfer

Goods & Materials

Until you have paid for the goods & Services in full you agree to
- store the goods separately from other property so that they are readily identifiable as our property
- not destroy or obscure any identifying mark or packaging on the goods and
- maintain the goods in a satisfactory condition and insure them accordingly. In the event of loss or damage to the goods, you shall hold the proceeds of such insurance on our behalf.
If you do not pay for the goods & service by the due date you agree that we may, upon giving reasonable notice, enter the premises in order to inspect the goods or if you are no longer entitled to possess the goods, to recover them from your premises.

Timeliness

Service Provider acknowledges that all Services must be completed within a reasonable time frame time.
All time lines are estimated
Reliable Home Renovations Ltd will keep the client informed any alteration or delay to the timeline
Whilst we will take all reasonable care and skill in the contract any issues that fall outside of our control or works may be liable for a charge of £400 per day (as per our standard day rate).

Confidentiality

The Service Provider understands and accepts that any financial and accounting records, lists of the Client's property, including amounts paid, customer and client lists, and any other information and data about the Client's business are secret ("Confidential Information"). Therefore, during the term of this Agreement or after its termination, Service Provider shall not, unless the client has previously given written approval, may not use or disclose any confidential information for the advantage of anyone other than the client., except disclosures required to be made to advance the business of the Client and information that is public record.

Safety

The Service Provider shall be solely responsible for protecting its employees, subcontractors, material suppliers, and all other staff from the risk of death, injury, or bodily harm resulting from or in any way related to the Services or the location where it is being performed (the "Work Site"). This responsibility shall be at the Service Provider's expense. In addition, the service provider consents to follow all guidelines established by federal law and OSHA. Any fines, fees, or penalties imposed shall be the exclusive responsibility and liability of the Service Provider.

Rule of Law

These conditions and the contract are governed by English Law and both you and us submit to the exclusive jurisdiction of the Courts of England and Wales. “We/Us/Our” means Reliable Home Renovations LTD. Company Number 14438753 whose registered office address is The Haven 22 South View Road, Hoyland, Barnsley, South Yorkshire, S749EB.

“The Contract” means the contract for the provision of goods made between you and us, which includes these conditions, the quotation and any special terms and conditions agreed between you and us. “You/Your” means the person(s) who purchase the goods and services from us. “The goods” means any goods agreed in the contract to be supplied by us to you. “Order” means any order for the goods submitted by you to us. “Quotation” means our standard form of written quotation for the goods. “The premises” means the premises in which the goods are to be installed. “VAT” means value-added tax and other taxes in force: and “Writing” includes facsimile transmission and emails.

Disclaimer

We endeavor to ensure that the information on Our Website is correct. We do not however warrant the accuracy and completeness of the material on Our Website. We may make changes to the material on Our Website or to the Products and prices described on it at any time without notice. The material on Our Website may at any time be out of date, and We make no commitment to update such material.
The material on Our Website is provided on an “as is” basis, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, We provide you with Our Website on the basis that We exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this legal notice, might have effect in relation to Our Website.

General

We are not liable to you for any delay or failure to perform our obligations under the contract if it is due to an event beyond our reasonable control.
If a court finds any part of these conditions void or unenforceable, that clause or part will be deleted and the remaining provisions will continue to apply in full.
If we do not fully exercise one or more of our rights under these conditions, this does not prevent us from exercising any other rights in the future.
The contract is personal to you and cannot be transferred without prior written consent from our Directors, which will not be refused without good reason.
Unless we notify you otherwise, any notice to be given under the contract should be in writing and addressed to us at the address below. We will send any notices to you to the address shown in the documents forming the contract.
No party except you or us may exercise any rights regarding this contract under the Contracts (Rights of Third Parties) Act 1999 (as may be amended or extended).
.Any additional materials required for the agreed project will be chargeable and billed to the customer on the day of purchase, and will require immediate payment.
Any additional works required throughout the agreed project, the customer will be advised of any additional costs in time and materials.
We may use Subcontractors for specific aspects of the work to be completed